Effective hotel communication in a globalized world.

Robert De Niro is said to have once said: “My definition of a good hotel is a place where I would stay.” Let’s take a look behind the scenes of the international hotel industry. With conservative estimates of over 180,000 hotels worldwide, it is clear that a hotel is more than just a room. A hotel is a place of professional hospitality where people from all over the world come together. Internal and external hotel communication therefore plays a key role in hotel management. But how do you communicate successfully as a host and what tips and lessons can we take away from the hotel industry for our everyday lives? Januš C. Varburgh and Daniel Green deal with these and other questions about hotel communication in this lecture. Varburgh and Daniel Green in this presentation.